Essay on Comm 119

Essay on Comm 119 Essay on Comm 119 Purchasing Final Study Notes Ch 1 Corporate Supply Challenges - increased outsourcing places great reliance on suppliers to respond to end-customer needs. - greater dependence on suppliers for design and build responsibilities for complete subassemblies and subsystems. - increased global competition - development of new product technologies - evolving information systems - trend to single sourcing with fewer key suppliers and strategic supplier relationships Corporate Supply Opportunities - identify opportunities to reduce unit costs for products and services - identify opportunities to increase revenue - implement supply initiatives to improve customer satisfaction - reduce total costs of ownership - improve efficiency and effectiveness of the supply process - maximize value from suppliers - work with key supplier to provide product and service innovations Evolution of Supply Function Early 1900's: Clerical and tactical, focus on policies and procedures, key challenges: availability of supply and cost management Early 21st Century: strategic orientation, global supply chains, executive level leadership, key challenges: sustainability, security, globalization, risk and management. ROA - Return On Assets - The return on assets (ROA) percentage shows how profitable a company's assets are in generating revenue. ROA can be commuted as: ROA= Net Income/Average Total Assets Opportunities for Contribution of the Supply Function - Profit leverage effect - Return on Assets effect - information source - effect on efficiency - effect on competitive position and customer satisfaction - effect on organizational risk - effect on image - training ground - Management strategy and social policy Ch 2 3 levels of strategic planning: Corporate, Unit, and Function Supply Strategy Interpreted in Organizational Strategy: Supply objectives-Organizational objectives-Organizational strategy-Supply strategy 6 Major Supply Strategy Areas 1)assurance of supply 2)cost reduction 3)supply chain and support 4)environmental change 5)competitve edge 6)risk management 3 Categories of Supply Risk: Operational, FInancial, and Reputational. 4 Possible Changed Organizational Strategies Involving Purchasing: 1) Materials management 2) Project management 3)Logistics management. OR supply chain management 4) Just In TIme purchasing(production) Supply Chain Questions: What... - Make or buy - Standard VS. Special Quality... - Now VS later - Forward buy (advance) How Much... - Large VS Small Quantities Who... - Centralized VS De-Centralized - Quality of Staff - Top Management Involvement When... - Now VS Later - Forward buy (advance) What Price... - Premium, Standard, Lower - Cost-based, market-based - Lease, Make, Buy Ch 3 9 Goals of Supply 1) improve the organizations competitive position 2) provide an uninterpreted flow of materials, supplies and services required to operate the organization 3) keep the inventory investment and loss at a minimum 4)maintain and improve quality 5) find or develop best in-class suppliers 6) standardize the items and services bought and the processes used to procure them 7) purchase required items and services at lowest total cost of ownership 8) achieve harmonious, productive internal relationships 9) accomplish supply objectives at the lowest possible opportunity costs Structure Options for Large Organizations: Centralized, Hybrid, and De-Centralized. Potential Advantages & DisAdvantages of Centralization Adv: Critical mass, strategic focus, common suppliers, reporting line power, and effective planning and research DisAdv: Lack of job flexibility, lack of recognition of unique needs, distance from users, lack of business unit focus, and narrow specification and job boredom. Potential Advantages & Disadvantages of De-Centralization: Adv: speed of response, broad job specification, hide cost of supply, reporting

Introduction to Pop - The History of Soft Drinks

Introduction to Pop - The History of Soft Drinks Soft drinks can trace their history back to the mineral water found in natural springs. Bathing in natural springs has long been considered a healthy thing to do, and mineral water was said to have curative powers. Scientists soon discovered that gas carbonium or carbon dioxide was behind the bubbles in natural mineral water. The first marketed soft drinks (non-carbonated) appeared in the 17th century. They were made from water and lemon juice sweetened with honey. In 1676, the Compagnie de Limonadiers of Paris was granted a monopoly for the sale of lemonade soft drinks. Vendors would carry tanks of lemonade on their backs and dispensed cups of the soft drink to thirsty Parisians. Joseph Priestley In 1767, the first drinkable man-made glass of carbonated water was created by Englishman Doctor Joseph Priestley. Three years later, Swedish chemist Torbern Bergman invented a generating apparatus that made carbonated water from chalk by the use of sulfuric acid. Bergmans apparatus allowed imitation mineral water to be produced in large amounts. John Mathews In 1810, the first United States patent was issued for the means of mass manufacture of imitation mineral waters to Simons and Rundell of Charleston, South Carolina. However, carbonated beverages did not achieve great popularity in America until 1832, when John Mathews invented his apparatus for making carbonated water. John Mathews then mass-manufactured his apparatus for sale to soda fountain owners. Health Properties of Mineral Water The drinking of either natural or artificial mineral water was considered a healthy practice. The American pharmacists selling mineral waters began to add medicinal and flavorful herbs to unflavored mineral water. They used birch bark, dandelion, sarsaparilla, and fruit extracts. Some historians consider that the first flavored carbonated soft drink was that made in 1807 by Doctor Philip Syng Physick of Philadelphia. Early American pharmacies with soda fountains became a popular part of culture. The customers soon wanted to take their health drinks home with them and a soft drink bottling industry grew from consumer demand. The Soft Drink Bottling Industry Over 1,500 U.S. patents were filed for either a cork, cap, or lid for the carbonated drink bottle tops during the early days of the bottling industry. Carbonated drink bottles are under a lot of pressure from the gas. Inventors were trying to find the best way to prevent carbon dioxide or bubbles from escaping. In 1892, the Crown Cork Bottle Seal was patented by William Painter, a Baltimore machine shop operator. It was the first very successful method of keeping the bubbles in the bottle. Automatic Production of Glass Bottles In 1899, the first patent was issued for a glass-blowing machine for the automatic production of glass bottles. Earlier glass bottles had all been hand-blown. Four years later, the new bottle-blowing machine was in operation. It was first operated by the inventor, Michael Owens, an employee of Libby Glass Company. Within a few years, glass bottle production increased from 1,500 bottles a day to 57,000 bottles a day. Hom-Paks and Vending Machines During the 1920s, the first Hom-Paks were invented. Hom-Paks are the familiar six-pack beverage carrying cartons made from cardboard. Automatic vending machines also began to appear in the 1920s. The soft drink had become an American mainstay.

Early Childhood-Practical Life Research Paper Example | Topics and Well Written Essays - 750 words

Early Childhood-Practical Life - Research Paper Example When children are exposed to practical life activities early on in life it not only enables them perform common physical tasks but also helps in the character building as they learn patience and responsibility while performing the activities. For example practical life activities help children to button their shirts and tie their laces, to clean things, to set the table and eat properly and later clean and wash dishes and keep them in their respective places. All these tasks require patience and concentration and in the end give the child fulfillment and happiness upon completing the tasks. Children also learn to be devoted and accurate by doing the tasks and in the process they also develop and calm and dignified attitude. According to Maria, when a child is repeatedly exposed to real life tasks the child would automatically attain the ability to perform other tasks later in life. Performing everyday tasks would also enable the child to develop a sense of balance and analyze their movements. And when they repeat the tasks they would be able to achieve perfection in their tasks. The usefulness of repetition is especially true among young children and it also teaches the child a lifelong lesson to strive in achieving perfection in all their endeavors. 2. Achieving power over your own movements leads to independence. Montessori constantly refers to the importance of movement. A teacher can become an â€Å"obstacle to a child†. What did Maria Montessori mean by this statement? Taking the example of the teacher who prevented the little boy from viewing the objects in the basin through his own efforts, Maria stresses that it is necessary for instructors to initially watch the movements of their children and teach them the difference between what is right and wrong. This would help the children to better regulate their movements. Once the children are made aware of this

Rationale and Analysis for Agency Selected Essay

Rationale and Analysis for Agency Selected - Essay Example This law was responsible for transferring the services of INS to the department in charge of homeland security (Doak, 2012). The enforcement of immigration functions was the responsibility of the Immigration and Customs Unit. Immigration services on the other hand became the functions of USCIS. On the 1st of March 2003, INS officially ceased to operate, and the services it offered were taken over by USCIS. The first director of this organization was Eduardo Aguirre (Doak, 2012). Emilio Gonzalez became the next director of this agency, until 2008. In 2009, US president Barrack Obama nominated Alejandro Moyorkas as the next director. The main mission of this department is to oversee a lawful immigration into the country. The organization aims to achieve six important goals, name; i. Strengthening the integrity and security system of the department. ii. Provision of information concerning immigration issues. iii. To support the integration of immigrants and ensure their participation in the American civil culture. iv. Developing flexible immigration programs and policies. v. To strengthen the resources that helps the organization to achieve its mission. vi. Ensuring efficient service delivery through the promotion of talented employees, and development of a dynamic work culture. Agency Functions: The main responsibilities of USCIS include the processing of visa, naturalization, and asylum petitions. The agency is also responsible for making adjudicative decisions whose main performances are found at the service centers. This department also concerns itself with other immigration duties, apart from the enforcement of immigration laws (Berchard and Elgersma, 2012). USCIS also performs the following function; i. Determining claims in relation to the qualification of the issuance of asylum. ii. Provision of documents that authorize the employment of an individual. iii. It adjudicates over the petitions that involve temporary workers who are non-immigrant. iv. It also grants lawful permanency status to an immigrant. v. It also issues a document that proves an individual is a citizen of United States. The USCIS mainly serves the immigrants, and it focuses on two main areas in relation to the civic integration of the immigrant. That is when an immigrant becomes a permanent resident of the US, and when they start the formal process of naturalization. A legally recognized permanent resident of United States qualifies to be its citizen, only after holding a permanent residency card. The time limit is at least five continuous years. It is only after fulfilling these conditions that USCIS can issue an individual with a certicate that proves he or she is a citizen of the country. Agency News: As of March 2013 to date, the organization is currently training more than 399 new officers, for purposes of ensuring that they are efficient in whatever they do. Employee trainings are an important element in personnel management. This is because employees are able to acquire skills that will help them in efficiently carrying out their mandate. Training will also help employees to be fully integrated into the culture of the organization. This is because they will learn the mission objectives and goals of the organization, and as such, their trainers will make them to acquire such goals as their own. The organization has also hosted some coaching sessions targeting senior executives of the agency. More than 80

Labeling theory Essay Example for Free

Labeling theory Essay Stereotypes are thoughts adopted about a person or a group of people that may or may not be true. In reality a stereotype does not really have a definition. Different people view stereotypes differently. Researchers and psychologists have different definitions what a stereotypes can actually be. Some people regard stereotypes as being a negative thing, might go as far as saying it is prejudice. This is because cultures label others differently. If a person does not understand a culture but sees a trend they assume that the whole culture must be that way. This is an example of what stereotyping means to most. Psychologists Yueh-Ting Lee and Charles Stangor have their own believes on stereotypes. They do not agree on what stereotyping is, but both add a valid explanation. Yueh-Ting Lee a professor from the Westfield State College is a psychologist that has researched and wrote about stereotypes in our cultures. He believes that stereotypes might be perceived as a negative thing because they involve generalizing a culture or person. Lee believes that stereotypes are far from the truth. He doesn’t believe that a person or culture can be generalized to one thing. The world is a big place that can be very unfamiliar to most people. People that have never traveled the world or seen many cultures do not truly understand these places. Most of the people in the world fall under this curious but unaware category. Lee believes that stereotypes are needed for these kinds of people. What better way to start understanding a culture then looking at the stereotypes? He believes that stereotypesare a starting point in understanding the different people and cultures. Stereotyping is a belief we use to categorize people, objects and events. Lee says that these stereotypes will help uncertain people deal with all the information about the vast cultures on earth. All this leads Lee to believe that stereotyping is a good and necessary way of obtaining opinions on people and cultures. Charles Stangor a psychologist from the University of Maryland College Park has his view on stereotypes. He does not share the same views as Lee in regards to stereotyping being a useful or good thing. Stangor leans more into the idea that people need to rate others in order to know where they stand. This is an aspect of stereotyping shared by many. The fact that one culture or person will generalize another culture or person into a group based on who they are and what they do. Stagnor believes that powerful people use stereotypes to exploit selected groups of people. There are many negative stereotypes that arise from people generalizing on one aspect of a person or culture. For example African Americans are labeled to be good athletes but portrayed not to be as smart as Asians or whites. Stagnor believes that is a manipulation, and that stereotypes cannot be true, therefore they cannot be used to judge a person or their culture. Stagnor believes that generalizing can lead to more serious things like racism, sexism, or other prejudice. Stereotypes cannot be labeled as a good thing. This planet has many different people, cultures, beliefs, and races. Every single human being is different than every other human. If this is all true then how can we label people into categories? A human is not something up for sale and cannot be labeled and shelved in a specific section. This is maybe true about whole groups of people from the same race or culture. Like Stagnor believes stereotyping leads people to become prejudice against others. Labeling a race into one category is racism in a sense. A common stereotype is that all African Americans are great athletes but not as smart as other cultures. This is viewed because a lot of them are professional athletes. Being athletic does not make someone less intelligent, or being smart does not mean someone cannot be an athlete. This is an example of viewing a race only through one lense. People will not be able to understand other cultures if they only see someone from one side. Lee argues that stereotypes will lead us to understand or just began understanding someone. What if someone takes these stereotypes and sticks to that idea about someone. This will lead people to generalize races and cultures into one idea. This will be a harmful stereotype because we will be unable to look past that one idea. Negative stereotyping will lead humans to be intolerable of other races and cultures. People must understand why someone different then themselves is the way they are. If a select group of people are labeled in some way we cannot label the whole race that way. We have to give the rest of that race a chance. The least we can do is to understand a race before we pass a judgment.

A Separate Peace; Chapter Summaries :: essays research papers

A Separate Peace; Chapter Summaries Chapter 1: The narrator (Gene) returns to the Devon School in New Hampshire, that he graduated from 15 years earlier. He goes to a certain tree and switches back to the past. Phineas dares everyone to jump from a branch in the tree into the river. Phineas, and Gene both jump. On the way back Phineas and Gene play fight so that they are late for dinner. Chapter 2:Mr. Prud'homme, a master, stops by the boys' room to scold them for missing dinner again for the ninth time in two weeks. Phineas explains that they were late because they were jumping out of the tree to toughen up for the war. Mr Prud'homme, accepts the explanation because, he, and everyone else, feel sorry for the boys that will soon have to go to war. Chapter 3: The boys join The Super Suicide Society of the Summer Session. The club meets every night. Phineas and Gene open each night by jumping out of the tree. They make a new kind of war game called blitzball, in which everyone is everyone elses enemy. Phineas breaks the schools swimming record, but tells Gene not to tell anyone, he just wanted to do it for himself. Gene and Phineas of campus to the ocean to swim. They have a drink at the bar, the spend the night on the beach, and Phineas tells Gene he is his best pal. Gene is not sure if he feels the same. Chapter 4: Gene and Finny (Phineas) wake up and head back to Devon. Gene fails his trigonometry examination for the first time. Finny tells Gene that he studies too much. Gene thinks Finny is jealous. Gene wants to earn the Scholastic Achievement Citation to get even with Finny. Gene knows that Finny must be best and that he cannot be best if Gene becomes even with him through his studies. Gene decides that he and Finny are locked in a complete enmity rather than friendship. Finny announces Leper's intention to jump from the tree and coazes Gene away from his studies. Gene and Finny are going to jump together, Finny falls to the ground, then Gene jumps into the river. Chapter 5: Finny has a shattered leg. Gene bears private guilt. He puts on Finny's clothes and the sensation excites him. Dr. Stanpole, the school physician, informs Gene that Finny wants to see him. Finny recalls the fall, and expresses that he thought Gene wanted him to fall. Gene is about to confess when Dr. Stanpole interupts. Finny is taken to his home near Boston and Gene returns

Coping with Stress Essay

This project will take an issue that is very prominent in today’s society and attempt to look, in detail, how families of military war casualties are coping with the death of their loved ones and which coping strategies seem to be most influential in helping them get back to leading a life that closely resembles what they had before loss. This topic of military coping is important, especially in this time, because there have been so many casualties due to the conflicts in Iraq and Afghanistan (see Appendix A) By looking at these conflicts, but also those such as the Vietnam War and the Gulf War, we would essentially hope to find common themes or strategies that make coping just a little bit easier for those who are left on the home front. This topic is important to investigate because of the amount of people affected each day by military death- the total deaths are in the thousands and rising every moment. War is a phenomenon that is not going to be disappearing anytime soon, and if there is a way to help those being influenced by tragedy in a more efficient and effectual way, the benefits are immense. The audience for this study is most likely going to be students, but there is also the potential for the military to take an interest in order to help the families of the victims. Mental health counselors, community counselors and psychiatrists may find the information  from the study helpful because of the implications it will have on how people deal with death and how it may be possible to engage those dealing with death in better coping strategies. Much of what has been studied in the realm of coping and stress management has been done with the focus on the individual and how people deal with stress in general. This begs the question â€Å"what is stress?†. Stress is most commonly defined as a physical, mental, or emotional factor that causes bodily or mental tension, and for the sake of this study that is the way it would be defined. Many researchers still feel that the term stress is highly ambiguous because there can be so many different levels. Stress can be caused by an event such as abuse, a natural disaster, an attack, a life threatening ordeal, or even just a dramatic unexpected change in lifestyle. Most of these topics have been studied, and through looking at this previous research, it is seen how very few researchers focus on how people cope with the stress of losing a loved one to an event such as war. Perhaps documentation of how people have coped with death throughout history is rare, or perhaps there has just not been a lot of studies done on the topic. When searching keywords such as â€Å"coping†, â€Å"death†, and â€Å"military† into a psychological search engine, only seven results were retrieved, and of those seven, there were only two or three that seemed they would benefit this research positively. These few articles that that were found that generally focused on post-traumatic- stress disorder, or PSTD. They studied (both quantitatively and qualitatively) how families felt they were influenced by the war, whether it by deployment, responsibility at home, the unknown, and of course, death. It was found that it is indeed important to look at everyone involved and try to work together to get through the trauma of war. The researches should not forget parent-child relations and should not forget that it takes time and understanding of an individual to help cope with the loss (Dekel et al., 2010, page). The other article that was looked at did not focus so much on a study, but the history of coping with loss during both war and peace times. It covered a broad range of time and explained how the military had continually developed counseling and groups to help those who were affected by the war. It looks at how the loss can be integrated into one’s life as a whole, and is looked at as positive for the  soldier (Bartone et al., 1994, page). This suggestion for coping, also known as hardiness in another article, seems to be a reoccurring idea when coping with trauma. If one can integrate the tragic event into their life and think of positive ways to let it influence them, they seem to be more likely to be able to deal with their stress or loss. Optimism was another element of this article, focusing on how if people believe that something is going to be positive, it has a greater impact on how they deal with stress (Maddi et al., 1999, page). Yet another strategy that can be involved with coping is forgiving. It is often through the idea of forgiving the person or people that harmed someone important to you can be a strong motivator to getting over a stressful situation because it allows some sort of closure and understanding (Hodgson et al., 2007, page). All of these factors- hardiness, forgiveness, empathy- must be taken into consideration while doing this research on coping. Historically research often focused on negative consequences of specific factors. We all know the effect that trauma, poverty, abuse, divorce, and other factors of such sort have on psychological development and what life long effects it has for an individual. In the last 20 to 30 years researchers finally began to shift their focus on resiliency and how people develop positive coping skills despite adverse life events. â€Å"The recent broadening of coping theory might be a reaction to to earlier conceptualizations of coping that neglected to include such aspects as goals, purpose, and meaning†. (Schwarzer & Luszczynska, 2008, p22) People want to feel successful in their lives and will look for opportunities for growth. They work hard for â€Å"more resources, desire to maximize gains, and build up resistance factors either to ward off future crisis or to grow and cultivate their capabilities for their own sake† (Schwarzer & Luszczynska, 2008, p22). Resilience studies with children and adolescents have identified the following major factors to play a role in buffering how they cope with stress and trauma: IQ, parental quality, connection to other competent adults, internal locust of control, and social skills (Tiet et al., 1998, p1191). In addition there have been many studies that focused on gender  differences when coping with stress and this are well documented when it comes to adults. â€Å"Research concerning gender differences that may influence coping in children and adolescents revealed mixed results.† (Eschenbeck et al., 2007, p18) This could be attributed to level of development, environmental factors, and gender socialization. The study completed by Eschenbeck and coleagues (2007) however demonstrated that â€Å"girls scored higher in seeking social support and problem solving† (Eschenbeck et al., 2007, p20). Other studies also identified that social supports and problem solving skills were most influential factors in coping with adverse life events and linked these factors with â€Å"greater social competence and fewer internalizing and externalizing behavior problems† (Clarke, 2006, p12) for children and adolescents. Children in military families are more often exposed to stressful situations. Yet according to reports from counselors and other school personnel military children tend to be resilient. â€Å" They are used to changing schools, enduring long separations from a parent, and saying goodbye to old friends and making new ones.† (Hardy, 2006, p11) These children often are being taken care of by family members other than their mothers and fathers, such as aunts, uncles, grandparents, or close family friends. They may experience relationship conflicts within the setting of their families as the boundaries of the family is shifted due to temporary and permanent losses. â€Å"The effects of this kind of loss are displayed in ways that potentially impede successful adolescent development.† (Huebner et al., 2007, p121) Much of the work with these youths have been focused on concept of fostering resiliency. This approach focuses on â€Å"(a) finding meaning, (b) tempering mastery, (c) reconstructing identity, (d) normalizing ambivalence, (e) revising attachment, and (f) discovering hope† (Huebner et al., 2007 p 120). It seems to be that choosing to research along the lines of how military death influences families will be a topic that has been studied little before, and thus hopefully the information that we gather will be helpful in organizing more constructive ways for families to cope with loss. Study Design It was determined that the setting for the research project would be twenty families with adolescents ages 12-18 chosen from the upstate New York region (Buffalo, Rochester, Syracuse). The families selected would be those who have lost someone in the war within the last year. We would gather information through the use of personal interviews, family interviews, group discussions and observation. Using qualitative methods in this research will be more beneficial because it will better help us understand what people are directly feeling- we will be able to see their reactions and work with them and empathize with them to hopefully make them feel more comfortable. Using qualitative studies will also help us to see the reactions of those in the groups and if there are certain individuals who benefit from the interaction with others. We will also be able to better compare the depth of grief and the coping strategies to the others in the groups. Since it would be necessary to see how coping skills develop over a period of time, it seems that this study would be longitudinal, over the period of 6 months to a year. This would help us to see the progress of the individuals and of families in their ability to cope with having lost someone. Analysis of the study will be based on how well individuals and families are able to overcome loss and what social factors allowed them to get to a more stable state of being. To figure the results we will have looked at how the individual or family functioned when they first learned of the loss compared to how they functioned 6 months to a year down the road. If we have chosen someone who has lost their loved one more than 6 months ago at the beginning of the study, they will be a good point of reference as to where those who more recently lost someone should be in six months. It is easy to see this study in a circular formation due to the fact that deaths are still occurring and there are constantly more people and families to interact with. Potential Limitations The idea behind this research allows many different paths to explore, but that is also a challenge that must be faced. Each term we use in the research has to be clearly defined so that the people we are studying do not  get confused or put off by anything that may be asked. Also, it has to be taken into consideration that many people react different ways to trauma to begin with, and that may be hard to determine at first. Some people may get depressed, others may get angry, and yet others may just try to go on living as they were before. Each person spoken with will have to be individually looked at to determine their premier coping style and from that point progress will have to be determined. The type of death that each soldier faced is yet another factor to consider, as it may be easier for the family to deal with death of someone who was injured and then died from those injuries. If that is the case, there is more of a chance that the family got to say goodbye than if the soldier was killed unexpectedly by enemy troops in another country. One of the other important limitations to consider is the openness of the people and families being interviewed. They may see the death as a private family matter and thus have a hard time letting an outsider into the mix. All of these limitations, though, can hopefully be avoided or at least overcome, with patience, empathy and respect for all involved. References Bartone, P. & Ender, M. (1994). Organizational Responses to Death in the Military. Walter Reed Army Institute of Research, Washington, D.C. Death Studies, 18, 25- 39. Cameron, A., Palm, K. & Follette, V. (2010). Reaction to stressful life events: What predicts symptom severity? Journal of Anxiety Disorders, 24, 645–649. Clarke, Angela (2006). Coping with interpersonal stress and psychosocial health among children and adolescents: a meta analysis. Journal of Youth and Adolescence, 35(1), 11-24. Dekel, R. & Monson, C. (2010). Military-related post-traumatic stress disorder and family relations: Current knowledge and future directions. Aggression and Violent Behavior, 15, 303–309. Eschenbeck, H., Kohlmann, C.-W., Lohaus, A. (2007). Gender differences in coping strategies in children and adolescents. Journal of Individual Difference, 28 (1), 18-26. Hardy, L., (2006). When kids lose parents in our war in Iraq. The Education Digest, 72(4), 10-12. Hodgson, L. & Wertheim, E. (2007). Does good emotion management aid forgiving? Multiple dimensions of empathy, emotion management and forgiveness of self and others. Journal of Social and Personal Relationships SAGE Publications (www.sagepublications.com), 24(6), 931–949. Angela J Huebner, Jay A Mancini, Ryan M Wilcox, Saralyn R Grass, & Gabriel A Grass. (2007). Parental Deployment and Youth in Military Families: Exploring Uncertainty and Ambiguous Loss. Family Relations, 56(2), 112-122. Retrieved July 29, 2010, from Platinum Periodicals. (Document ID: 1260882231). Leland, A. & Oboroceanu, M.-J. (2010). American war and military operations casualties: Lists and statistics. Congressional Research Service, 7-5700. Retrieved July 29, 2010 from www.crs.gov (RL32492). Maddi, S. & Hightower, M. (1999). Hardiness and optimism as expressed in coping patterns. Consulting Psychology Journal: Practice & Research. 51(2), 95-105. Schwarzer, R., & Luszczynska, A. (2008). The Prevention Researcher, 15(4), 22-24. Tiet, Q. Q., Bird, H. R., Davies, M., Hoven, C., Cohen, P., Jensen, P. S., & Goodman, S. (1998). Adverse life events and resilience. Journal of the American Academy of Child and Adolescent Psychiatry, 37(11), 1191-1201.